Refund policy
Return & Refund Policy
At Pizzazzy Purple Shop, we aim to provide a smooth and reliable shopping experience.
Orders are fulfilled and shipped through Amazon’s logistics network, which means returns and refunds follow Amazon’s policies and processes.
Returns
If you’re not satisfied with your purchase, you may request a return within 30 days of delivery, in accordance with Amazon’s return policy.
To initiate a return:
- Please use the original Amazon order link or contact us for assistance
- Items must be returned in their original condition and packaging
Once your return request is approved, Amazon will provide instructions for shipping the item back.
Refunds
Refunds are processed once the returned item is received and inspected by Amazon.
- Approved refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will coordinate with Amazon to:
- Replace the item at no additional cost, or
- Issue a full refund
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items not caused during shipping
- Items returned without original packaging
Cancellations
Orders are processed quickly through Amazon.
If you need to cancel, please contact us immediately. Once the order has been fulfilled, cancellation may no longer be possible.
Contact
For any questions regarding returns or refunds, please contact us at:
pizzazzypurpleshop@gmail.com